In Salesforce, Agentforce conversations are billable per conversation. If a user visits your bot just for basic information, starting the conversation directly with Agentforce can incur costs unnecessarily. To optimize ...

After you’ve successfully created and deployed your Agentforce Service Agent on an Experience Site or any other platform, you may want to escalate the chat to a live support agent ...

Agentforce Service Agent is a massive leap forward in customer service automation. It’s a trusted conversational AI agent that seamlessly supports customer service teams. Unlike traditional chatbots that rely on ...

Salesforce has released an update to Data Cloud that lets you directly upload files and attachments from any Salesforce object. In this blog post, we’ll explain the whole process step ...

In Salesforce, the most common way to create PDFs is by using a Visualforce page. However, there are other methods too, like using Lightning Web Components (LWC) with third-party libraries ...

Salesforce has officially announced the retirement of its AI Associate Certification which will be retired on February 2, 2026, a decision that marks a pivotal shift in its certification strategy, ...