Refund Policy
Last Updated: July 20, 2026
Thank you for choosing MyTutorialRack, operated by CORESYNTARA LLC. We are committed to providing high-quality online training, memberships, and consultation services. Please read this Refund Policy carefully before making a purchase.
By purchasing any course, membership, or service through our Website, you acknowledge and agree to the terms outlined in this Refund Policy.
General Refund Policy
Due to the digital nature of our products and services, refunds are available only under the conditions described in this policy.
Refund requests are reviewed individually to ensure compliance with our refund requirements.
Individual Course Purchases
Refunds for individual course purchases are available only if the purchased course has not been accessed.
A course is considered accessed if any of the following has occurred:
- The course has been opened or viewed.
- Any lesson or video has been played.
- Course materials have been downloaded.
- The student’s progress has been recorded within the learning platform.
Once any course content has been accessed, the purchase becomes non-refundable.
Membership Plans
This policy applies to all membership plans, including:
- Monthly Membership
- 6-Month Membership
- Yearly Membership
Membership fees are refundable only if no membership content has been accessed after purchase.
If you have accessed any member-only courses, videos, downloads, consultation benefits, or other membership content, your membership will not be eligible for a refund.
One-to-One Consultation Services
Consultation fees are generally non-refundable once a consultation has been scheduled or completed.
If MyTutorialRack is unable to provide the scheduled consultation, we may reschedule the session or provide a refund at our discretion.
Duplicate Payments
If you are charged more than once for the same order due to a technical issue or payment processing error, please contact us immediately.
Verified duplicate payments will be refunded to the original payment method.
Non-Refundable Situations
Refunds will not be provided in the following situations:
- The purchased course has been accessed.
- Membership content has been accessed.
- You no longer wish to complete the course.
- You purchased the wrong course after accessing it.
- You are unable to complete the course due to personal reasons.
- You are dissatisfied with your learning progress.
- You forgot to cancel a recurring membership before renewal.
- Your account has been suspended due to violation of our Terms & Conditions.
Membership Cancellation
You may cancel your membership at any time through your account or by contacting our support team.
Cancellation prevents future recurring charges but does not automatically qualify you for a refund of the current billing period.
Your membership benefits will remain available until the end of your current paid subscription period unless otherwise stated.
How to Request a Refund
If you believe you are eligible for a refund, please contact us with the following information:
- Your full name
- Registered email address
- Order number or transaction ID
- Reason for requesting a refund
Refund requests should be sent to:
Email: [[email protected]](mailto:[email protected])
Refund Processing Time
Once a refund request has been approved, refunds are generally processed within 5–10 business days. The actual time required for the funds to appear in your account depends on your payment provider or financial institution.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our Website after any changes constitutes your acceptance of the updated Refund Policy.
Contact Us
If you have any questions regarding this Refund Policy, please contact us.
CORESYNTARA LLC
880 Twin Buttes Dr
Prosper, TX 75078
United States
Email: [email protected]
Phone: +1 (469) 408-6808