Salesforce Experience (Community) Cloud Consultant Training
The Salesforce Experience Cloud Consultant Course is designed to provide students with the knowledge and skills required to implement and manage Experience Cloud solutions using the Salesforce platform.
This course covers a variety of topics related to Experience Cloud, including site creation, branding and theming, content management, user and access management, and integration with other Salesforce products.
The course begins with an introduction to Experience Cloud, its benefits, and its use cases. Students will learn how to create a custom site using the Experience Builder tool and customize its look and feel with branding and theming.
They will also learn how to manage and organize content, including pages, articles, and files, using the Content Management System.
In addition to content management, the course covers user and access management, including user authentication, identity verification, and role-based access control. Students will learn how to configure user authentication using different authentication methods, such as social sign-on and single sign-on.
Throughout the course, students will gain hands-on experience through a series of exercises that allow them to practice and apply the concepts covered in the course.
By the end of the course, students should be able to design, configure, and manage Experience Cloud solutions that meet the needs of their organization and its users.
Certification overview
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Experience Cloud Basics 8%
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Sharing, Visibility and Licensing 17%
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Branding, Personalization and Content 15%
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Templates and Themes 10%
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User Creation and Authentication 13%
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Adoption and Analytics 5%
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Administration, Setup and Configuration 25%
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Customization Considerations, and Limitations 7%
Experience Cloud Basics
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Overview of the course
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What is Salesforce Experience Cloud ? What is Experience Cloud used for ?
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Connect with me on LinkedIn
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Create a Developer Account for this Course for Practice
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How do I activate experience Cloud? Is experience Cloud included in Salesforce?
Create a Customer Portal Site in experience Cloud
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How do I create a website in experience Cloud?
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Quiz
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How do I add chat to experience cloud? How do I add Salesforce chat to website?
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How do I enable knowledge settings in Salesforce? Enable the knowledge object
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What is the purpose of topics in Salesforce?
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Publishing experience cloud site | Publish the Changes to Your Site
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Activate Your Experience Cloud Site
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How do I enable contact as a customer?
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Navigational Topics in Salesforce
Quiz
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Quiz 2
Moderation
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What is moderation feature in Salesforce?
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Salesforce Communities Moderation
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Salesforce Community Moderation Rules
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How to create Content Moderation Rules ? Review and Replace
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Rate Rules in Salesforce Community/Experience Cloud
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Create Rate Limit Rules to Moderate Your Experience Cloud
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User Visibility settings in Salesforce : Community User visibility in Salesforce
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How to Create Content Rules to Moderate Your Experience Cloud Site
Gamification
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What is Gamification in Salesforce?
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Gamification in Salesforce: How to Implement Gamification in Salesforce?
Create a Partner Portal Site in Experience Cloud
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Partner Portal Site in Salesforce
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Partner User Roles: What is the role hierarchy for partner users?
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Create a Partner Portal, Enable Partner Account and Users, and Add Members
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Enable Partner Accounts and Create Partner Users
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Role-based sharing rules for partner community users
Sharing, Visibility and Licensing
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How do I share a record with a community user in Salesforce?
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Role Hierarchy Based on Licenses
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Use Sharing Rules for External Users
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What is the difference between sharing rule and sharing set?
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Sharing sets in Salesforce Communities | Setup sharing sets in Salesforce
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Overview of Sharing Sets in Salesforce
Quiz
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Quiz 3
Account Relationships and Account Relationship Data Sharing Rules
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How do I enable account relationships in Salesforce community?
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Sharing records in partner community from different Accounts
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Share Data Using an Account Relationship
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How to setup Account Relationship Data Sharing Rules?
Experience Cloud Licenses
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How many types of licenses does experience Cloud have?
Adoption and Analytics
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Dashboards in experience cloud
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How do I install Salesforce adoption Dashboards?
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Overview of Salesforce Adoption Dashboard App
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How do I add a dashboard to experience cloud Salesforce?
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Salesforce Reports for experience cloud site
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Insights Vs. Dashboards | What is Salesforce Insights and how to create Insights
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Create Custom Report type for Salesforce Experience Cloud Site
Quiz
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Quiz 4
Branding, Personalization and Content
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What is Salesforce CMS? Create CMS Workspace
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Setting up Salesforce CMS
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Use Salesforce CMS to Manage and Publish Content for Experience Cloud Site
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Adding Content to CMS Workspace
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CMS Single Item
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CMS Collection
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What is the use of CMS in Salesforce?
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Adding Static Resources
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Salesforce CRM Content Source
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What is CMS connect Salesforce?
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Connect your Website CMS to your Salesforce Community
User Creation and Authentication
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Different Ways of Adding Users To Experience Cloud Site
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Mass Uploading Users through Data Loader
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How do I enable self registration in Salesforce community?
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Salesforce Sites guest user | Configure the Guest User Profile
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Social Login In Experience Cloud
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What is Auth provider in Salesforce? How do I add Auth Provider in Salesforce?
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Setup Social Login for Experience Cloud Site
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What is JIT in Salesforce? What is just-in-time provisioning?| enable JIT
Lightning Bolts
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What are lightning bolts and How do I use lightning bolts in Salesforce?
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How do I export a Salesforce template?
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How to create a lightning bolt solution in Salesforce lightning?
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Package and Distribute Lightning Bolt Solutions
Quiz
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Quiz 5
Scenario Based Questions
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Salesforce Experience Cloud Certification Exam Scenario Based Questions
Meet Your Instructor — Deepika Khanna
Hi! I’m Deepika — a Salesforce instructor, mentor, and career coach who’s helped over 200,000 students learn Salesforce through MyTutorialRack and Udemy. I started just like many of my students: unsure, nervous, but determined. I believe in gentle guidance, practical steps, and celebrating every small win.
My promise to you is simple: I’ll make the complex feel friendly, I’ll be in your corner when you feel stuck, and I’ll give you a clear, kind path to becoming a certified Salesforce Admin.
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10+ years teaching Salesforce
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