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In Salesforce, Agentforce conversations are billable per conversation. If a user visits your bot just for basic information, starting the conversation directly with Agentforce can incur costs unnecessarily. To optimize this or cost saving , you can Transfer Chat from Einstein Bot to Agentforce Service Agent ,use Einstein Bot for handling simple tasks and only
After you’ve successfully created and deployed your Agentforce Service Agent on an Experience Site or any other platform, you may want to escalate the chat to a live support agent when needed. This blog post will guide you step-by-step on how to set this up in your Salesforce org. Step 1: Verify Agentforce Service Agent
Agentforce Service Agent is a massive leap forward in customer service automation. It’s a trusted conversational AI agent that seamlessly supports customer service teams. Unlike traditional chatbots that rely on rigid, declarative dialogs, these autonomous agents use generative AI to operate 24/7 across self-service portals and messaging channels to handle tasks, make decisions, and provide
Salesforce has released an update to Data Cloud that lets you directly upload files and attachments from any Salesforce object. In this blog post, we’ll explain the whole process step by step. Ingest content documents that you’ve added as file attachments to standard and custom Salesforce objects so that you can index them for search.
In Salesforce, the most common way to create PDFs is by using a Visualforce page. However, there are other methods too, like using Lightning Web Components (LWC) with third-party libraries such as jsPDF. In Salesforce, Creating PDFs Using LWC(Lightning Web Components ) to build modern, interactive user interfaces. With the help of a popular third-party
Salesforce has officially announced the retirement of its AI Associate Certification which will be retired on February 2, 2026, a decision that marks a pivotal shift in its certification strategy, especially in the fast-evolving field of artificial intelligence (AI). Salesforce confirmed that new registrations for the certification will close on March 31, 2025, with the
In today’s fast-paced digital landscape, businesses are under constant pressure to enhance efficiency, cut costs, and deliver outstanding customer experiences. Salesforce has introduced Agentforce, an innovative AI-powered platform that provides businesses to deploy autonomous agents that are able to handle tasks across departments like sales, service, marketing, and commerce. What makes Agentforce truly transformative, however,
Salesforce has changed its AI Specialist Certification into a new ‘Agentforce Specialist‘ Certification. The Salesforce Certified AI Specialist exam will expand to include Agentforce on March 3, 2025. With this change, the exam name will be updated to Salesforce Certified Agentforce Specialist. It will be live from 3 March 2025 at 1pm IST. Image from
In today’s fast-paced digital world, businesses swim in oceans of data—from customer emails and social media interactions to sales records and website clicks. But how do they make sense of it all? Enter Salesforce Data Cloud, a powerful tool designed to turn data chaos into clarity. Imagine having a magic wand that unifies scattered pieces
Preparing for the Salesforce Data Cloud Consultant Certification can feel challenging, especially with topics like calculated insights , identity resolution and many more advanced topics. While hands-on practice and good study materials are key, going through sample questions can make a big difference in how confident you feel on exam day. In this blog, we’ll
