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There are several eligible candidates who are constantly looking for sustainable jobs in the technical field. Moreover, the demand for these employees is comparatively low than the overall supply. Therefore, it leads to an increase in the competition for a single allocation. The same trend goes for Salesforce as everyone is ambitious about getting a job in the ecosystem. However, it is not a simple as it looks from the naked eye. You have to successfully pass several technical tests and interviews to get your dream job.

Thus, here are some Salesforce Admin Technical Interview Questions & Answers to give you a headstart in the race. Also, it will increase your chances of getting shortlisted for the job in almost every location of Salesforce.

Q1. What are the usual tasks of a Salesforce Admin?

Well, the primary duties of a Salesforce Admin include handling several administrator aspects of a project. It involves maintaining the user account, workflows, dashboards, and other details. Also, he needs to conduct internal system audits on a regular basis and look for potential upgrades in the system. Moreover, training new Salesforce employees about the ecosystem is a major part of their routine. Users can easily connect to the development team through a conversation with the Salesforce Admin. The overall duty is to maintain an equilibrium between different parts of the system.

Q2. What do you mean by a Public Group?

As the name suggests, a Public Group is a set of users that work together to examine a particular role in the project. It is used to share information with the employees under the same hierarchical level. For instance, developers working on a project can get their hands on a piece of information using the group. This group is initiated by the Salesforce Admin for better convenience in the system.

Q3. What are various types of Custom Reports in Salesforce?

First, Custom Reports are personalized in Salesforce and can be generated according to the requirements of the organization. You can either use custom or standard objects to build these reports. Further, these reports are classified as Summary, Tabular, Joined, and Matrix Custom Reports. The Salesforce Admin can easily review, pull, or send the reports within the system based on the needs.

Q4. What is the meaning of Lightning Components?

Lightning Components are mainly responsible for enhancing the overall Lightning Experience for the users. These additional features let you move, delete, add, or rearrange various elements present on Lightning Pages. Some of the common names are Chatter Elements, Record details, Path Display, and Highlights Panels. Further, you can customize various Lightning Components according to the needs of the organization. However, some users tend to download them from AppExchange.

Q5. How to Freeze or Delete a user in Salesforce?

Salesforce Admins have the resources to block a specific user from the system that will deactivate every access point. The steps for the same are,

Setup->Administer->Manager Users->Users->Freeze

It is a simple process that can be done by the Admins themselves. However, there is no provision for deleting the user from the database.

(Second part of the question is Tricky)

Q6. What is the use of

Salesforce offers as a platform that helps in improving the productivity of the CRM application. It will enhance the efficiency and performance of the system in the long run. Moreover, it also acts as primary database storage for Salesforce and saves data using cloud technology. This data is further used by the users to develop certain apps and their features.

Q7. Give a brief description of data access levels present in Salesforce.

Salesforce consists of 4 different types of data access levels,

  • Object Level- This is the most basic data access level where Admins can predefine a specific set of permissions. This includes creating, deleting, editing, or viewing the records by the users.
  • Organization Level- As the name suggests, you can generate a list of users who have the privilege to access the system. Also, a password can be maintained to put limits on login by setting password policies.
  • Record Level- Further, Admins can restrict the access to view the records of various objects, however, you can still view the objects as they are.
  • Field Level- This is quite similar to Record Level but the difference is that here we talk about fields and their records.

Q8. What is a Workflow with respect to Salesforce?

Workflow is a type of business logic that is used to evaluate records while creating and updating processes. Also, you can determine any need for automated action for a specific record type. Workflow lets records act, such as updating data or notifying people or external systems. Also, you can consider it as the most powerful tool in the system for user convenience.

Q9. What are the different editions of the Salesforce ecosystem?

There are a total of 5 different editions on Salesforce that are included in the regular updates.

  • Unlimited- It includes various edition functions along will premium access to the users. Moreover, there are huge data storage facilities and custom applications.
  • Enterprise- This is mainly used for large firms and businesses
  • Essentials- Small businesses usually prefer it as they want a quick start in CRM
  • Developer- It helps the developers to integrate Salesforce with other applications accordingly
  • Professional- It is beneficial for large companies who are ready to get the complete CRM functionality

Q10. What is a Data Loader?

Data is always a huge aspect in the terms of Salesforce. Moreover, there is a need to transfer huge datasets and includes bulk importing and exporting. It is becoming quite difficult to control everything at the same time. However, Data Loader will do all the tasks for you with the in-built features. It can be downloaded from and server and used accordingly.

Q11. What are some sources to call Apex Classes?

You can call ApexClasses from,

  • Another Class
  • Developer console
  • Trigger
  • Visualforce page
  • Javascript links and buttons
  • Homepage components

Q12. Define App in terms of Salesforce

Applications or Apps in Salesforce are a collection of various tabs that function collectively to operate something. They work as a single entity and helps the user to perform a certain task. There are several existing apps in Salesforce like marketing,, chatter, sales,, and many more. Moreover, you can create a new app along with customizing the existing apps in the system.

Q13. Name some sharing rules present in Salesforce

Users can share data using the following sharing rules,

  • Case Sharing
  • Contact Sharing
  • Lead Sharing
  • Account Sharing
  • Opportunity Sharing
  • Custom Object Sharing

Q14. What do you mean by Guest Users?

As the name suggests, the guest users can enter into the organization without having the need to create an account. Sometimes they are also referred to as unauthenticated users due to the fact they don’t require a login ID. However, they can normally function by adding or editing records. However, it is necessary for the Admins to liberate some restrictions on these guest users for security purposes.

Q15. What is a Standard Profile?

It is the core component of every Salesforce org that helps the users to access various components. Although, some organizations might be having some issues in creating Standard custom profiles. Some of the examples are group editions and contact managers. Therefore, users are assigned with some standard profiles that do not allow them to edit or make changes.


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