Unlock the Future of AI-Driven CRM with the Salesforce Agentforce Specialist Certification Course
Struggling to Keep Up with Salesforce’s AI Evolution?
The CRM landscape is changing rapidly, and AI-driven solutions like Agentforce are at the forefront of this transformation. Companies are actively seeking professionals who can leverage Agentforce, Data Cloud, and AI-powered automation to drive customer engagement and efficiency.
But passing the Salesforce Agentforce Specialist Certification isn’t just about understanding the basics. You need a clear roadmap, structured learning, and hands-on experience to ensure success.
Without the right preparation, you risk falling behind in one of the fastest-growing areas of Salesforce.
What if you could master Agentforce, pass your certification on the first attempt, and gain a competitive edge in the AI-powered CRM job market?
This course is your solution.
Why This Course?
This is not just another Salesforce training—it’s a comprehensive, exam-focused program designed to give you the knowledge, hands-on experience, and confidence to excel in AI-driven CRM solutions.
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100% Certification-Focused – Every topic is structured exactly according to the Salesforce Agentforce Specialist Certification exam guide.
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Real-World Scenarios – Learn how Agentforce integrates with Data Cloud, Service Cloud, and Sales Cloud using real use cases.
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Master Prompt Engineering – Understand how AI and automation drive smarter CRM interactions.
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Practice Tests & Quizzes – Reinforce your learning with exam-style questions after every section.
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Fast-Track Your Career – Stand out in the job market with a cutting-edge certification that validates your expertise in AI-driven CRM solutions.
Exam Topics Covered
Prompt Engineering – 30% of the exam
Agentforce Concepts – 30% of the exam
Agentforce & Data Cloud – 20% of the exam
Agentforce & Service Cloud – 10% of the exam
Agentforce & Sales Cloud – 10% of the exam
Who Is This Course For?
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Salesforce Professionals who want to stay ahead with AI-driven CRM innovations
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Newcomers looking to break into AI-powered Salesforce roles
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Anyone preparing for the Salesforce Agentforce Specialist Certification
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Salesforce Consultants & Admins aiming to expand their expertise in automation and AI
What You’ll Achieve
By the end of this course, you will:
Be fully prepared to pass the Salesforce Agentforce Specialist Certification Exam
Understand Agentforce’s role in AI-driven CRM and how it enhances automation
Master prompt engineering, data integration, and intelligent automation
Learn real-world applications of Agentforce in Sales, Service, and Data Cloud
Gain a career-defining certification that sets you apart in the Salesforce ecosystem
Before vs. After – Your Career Acceleration
Before this course, AI-powered Salesforce solutions may seem complex and overwhelming.
After this course, you’ll have a clear understanding of Agentforce, hands-on experience, and the confidence to pass your certification—giving you a major career advantage.
Are you ready to future-proof your Salesforce career and master AI-driven CRM solutions?
Enroll Now & Become a Certified Salesforce Agentforce Specialist
Introduction
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Introduction to the Certificate
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Access the Presentation used in the Course
Einstein Trust Layer
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What is Einstein Trust Layer
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Overview of Einstein Trust Layer
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Secure Data Retrieval and Grounding
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What is Data Masking
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What is Prompt Defense and Prompt Injection
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Zero Data Retention Policy in Salesforce Einstein Trust Layer
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What is Response Journey : Toxicity Detection, Data Unmasking , Feedback & Audit
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Practice Test 1
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Test 1
Prompt Engineering (30%)
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Prompt Template
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Prompt and Prompt Template
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Types of Prompt Template
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Setup Account with Salesforce
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Enable Einstein Setup and Einstein for Sales
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Field Generation Prompt Template
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Sales Email Prompt Template
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Record Summary Template Part 1
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Screen Flow to display Record Summary
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Temperature, Presence Penalty, Frequency Penalty
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Important tip for the exam
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Prompt Template Permission Sets
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How to call flow from Prompt Template
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Create Prompt Template Triggered Flow
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Create Field Generation Prompt Template to invoke Flow
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What is Flex Template and difference between Record Summary, Field Generation
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Project to showcase Flex Template: Create two custom objects
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Project to showcase Flex Template: Populate object with data
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How to create Flex template?
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Create a Flow for Flex template
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Important tip for the exam
Practice Test
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Test 2
Agentforce Concepts (30%)
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Overview of Einstein Copilot
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What is Einstein Copilot and its features
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Important points related to Einstein Copilot from Exam prespective
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how to create a new topic in Einstein Copilot
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Create Flow Type Custom Action
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Create Prompt Template Custom Action
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Add your custom actions to the Agent
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Important Points to Remember
Practice test
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Test 3
Agentforce and Data Cloud (20%)
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What is RAG and Vectorization
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Salesforce Data Cloud: What is Data Model Object and Data Lake Object?
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Salesforce Data Cloud : Search Index and Retriever
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What are we going to build in this project ?
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CreateYahooAccount
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If you have your own Data Cloud and Einstein Setup org
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Create Salesforce Account in which we will practice
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Create Connected app and Enable Oath Username Password Flow
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Create Amazon S3 Account
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Overview of the steps that we will perform next
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Updating the Input Parameter file to match your credentials Part 1
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Updating the Input Parameter file to match your credentials Part 2
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Run the Shell Script
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How to Create Data Lake Object
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Connect Salesforce Data Cloud with Amazon S3
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Create Search Index and Retriever Part 1
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Create Search Index and Retriever Part 2
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Testing the Prompt Template
Model Builder
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Overview of Model builder
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Difference Between Predictive and Foundation Model
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How to create Predictive and Foundation Model in Model Builder
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Summary of what we have learnt so far and more. Don’t skip this lecture.
Practice Test
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Test 4
Agentforce and Service Cloud (10%)
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Call Summary and Call Explorer
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Einstein Reply Recommendation, Work Summaries and more
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Important Points to remember.
Practice Test
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Test 5
New Lectures as Per the new Exam Topics
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Why is Testing Agents so important?
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Agentforce Testing Center Overview
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Demo of Testing Center Part 1
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Demo of Testing Center Part 2
BONUS LECTURE
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Checkout the practice tests for the Salesforce AI Specialist Certification Exam
New Topics based on Exam Objective Change
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How to Use Web Data Library to Enable Web Search for Salesforce Agents
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How to Use Knowledge Data Library to Power Salesforce Agents
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Salesforce Agentforce: How to Use Individual and Ensemble Retrievers for Better
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What Is OCR? A Complete Tutorial on Optical Character Recognition
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Creating a Flex Prompt Template to Process and Read Images
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Create Screen Flow to create a Lead record from Business Card Image
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Document AI Explained: From Unstructured to Structured Data
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Einstein Audit, analytics & monitoring setup
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Hybrid Search Vs Vector Search
Meet Your Instructor — Deepika Khanna
Hi! I’m Deepika — a Salesforce instructor, mentor, and career coach who’s helped over 200,000 students learn Salesforce through MyTutorialRack and Udemy. I started just like many of my students: unsure, nervous, but determined. I believe in gentle guidance, practical steps, and celebrating every small win.
My promise to you is simple: I’ll make the complex feel friendly, I’ll be in your corner when you feel stuck, and I’ll give you a clear, kind path to becoming a certified Salesforce Admin.
200K+ students taught
10+ years teaching Salesforce
Beginner‑friendly, job‑ready projects
Trusted by global learners
🚀 Explore Our Most Popular Salesforce Courses
At My Tutorial Rack, we know that Salesforce skills open doors to high-demand career opportunities. That’s why our most popular courses focus on simplifying complex topics, offering real-world scenarios, and guiding you through certification paths that matter. Learners consistently choose these programs for their clarity, structured content, and practical application. From understanding CRM fundamentals to building advanced automation and apps, these courses equip you with everything you need to succeed and grow as a Salesforce professional.
What Our Learners Say About Our Salesforce Courses?
Our Salesforce courses have transformed the learning experience for thousands of professionals. Students often share how the structured curriculum, hands-on projects, and expert mentorship helped them move from theory to practice with confidence. Many highlight the clarity of instruction and the real-world case studies that mirror workplace challenges, making the training directly applicable to their daily tasks. Whether it’s securing certifications, excelling in CRM management, or advancing to higher roles, our learners testify that our Salesforce programs open doors to career growth and lasting success.
Our courses are designed for learners of all levels. Beginners can start with Salesforce Admin basics without prior technical experience, while those interested in development may benefit from a basic understanding of programming (such as Java or Apex). Each course includes structured content that builds from fundamentals to advanced topics.
Yes. Many learners from business, sales, and marketing backgrounds enroll to gain Salesforce skills. The Admin and Cloud courses are especially beginner-friendly, helping non-IT professionals understand the platform and prepare for certifications.
Absolutely. Our training emphasizes hands-on learning through real-world scenarios, case studies, and projects. This ensures you not only understand the concepts but also know how to apply them in professional Salesforce environments.
While Salesforce provides free documentation and Trailhead modules, our courses offer structured learning paths, in-depth explanations, guided mentorship, and project-based practice. This combination accelerates your learning and ensures you’re job-ready.
Yes. Our Salesforce Admin, Developer, and Cloud courses are mapped closely to official Salesforce certification objectives. Along with detailed lessons, you’ll also receive exam tips, mock tests, and preparation strategies to boost your chances of success.
Yes. Upon successfully completing the course, you will receive a Course Completion Certificate that validates your learning. This certificate can be shared on LinkedIn, added to your resume, or used to showcase your Salesforce skills to employers.
Salesforce professionals are in high demand worldwide. By completing these courses, you can pursue roles like Salesforce Administrator, Developer, Consultant, Architect, or AI Specialist. The average salary for Salesforce-certified professionals is highly competitive across industries.
Definitely. Our courses are flexible and self-paced, allowing you to learn at your convenience. You can access recorded lessons anytime and revisit modules as needed, making it ideal for working professionals and students.
Yes. We guide you in setting up a free Salesforce Developer Org, which gives you hands-on access to the platform. This practice environment mirrors the real Salesforce system and helps you build confidence through practical exercises.
Admin courses focus on managing users, security, workflows, and system configuration.
Developer courses emphasize coding with Apex, Visualforce, and Lightning Web Components.
Cloud and AI-related courses cover Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Einstein AI.
Depending on your career path, you can choose one or combine them for a complete skill set.
Yes. We offer continuous learning support even after you finish your course. This includes Q&A forums, updated study materials, and guidance for certifications or job preparation. You’ll also become part of a community of Salesforce learners and professionals.
We provide multiple channels of support to ensure your success:
Email Support for detailed queries.
WhatsApp Support for quick clarifications.
Live Chat Support for instant help while learning.
1-on-1 Consultation sessions with mentors for personalized guidance.
Whether you need technical assistance, exam preparation help, or career guidance, we’re here to support you at every step.