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In Salesforce, Agentforce conversations are billable per conversation. If a user visits your bot just for basic information, starting the conversation directly with Agentforce can incur costs unnecessarily. To optimize this or cost saving , you can Transfer Chat from Einstein Bot to Agentforce Service Agent ,use Einstein Bot for handling simple tasks and only
After you’ve successfully created and deployed your Agentforce Service Agent on an Experience Site or any other platform, you may want to escalate the chat to a live support agent when needed. This blog post will guide you step-by-step on how to set this up in your Salesforce org. Step 1: Verify Agentforce Service Agent
Agentforce Service Agent is a massive leap forward in customer service automation. It’s a trusted conversational AI agent that seamlessly supports customer service teams. Unlike traditional chatbots that rely on rigid, declarative dialogs, these autonomous agents use generative AI to operate 24/7 across self-service portals and messaging channels to handle tasks, make decisions, and provide
